Politique d’expédition

Shipping Policy

Processing & Fulfillment Times

Orders are processed and fulfilled within 2-5 business days after payment is received. Please note that processing times may be slightly longer during peak seasons or due to unforeseen delays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times vary based on the shipping destination:

United States: 5-10 business days
Canada: 7-14 business days
Europe: 5-10 business days
Australia & New Zealand: 5-10 business days
Other International Locations: 10-30 business days

Please note that these are estimated timeframes and actual delivery times may vary due to customs processing, carrier delays, or local postal services.

Shipping Rates & Options

Shipping rates are calculated at checkout based on your location and selected shipping method. We offer standard and expedited shipping options where available.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and local taxes. These charges are determined by your country’s customs regulations and are the responsibility of the buyer. We are not responsible for any delays caused by customs processing.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please check your tracking information. If the tracking shows that your package is still in transit, we kindly ask for patience, as shipping times may vary due to carrier delays.

If your package is marked as delivered but you have not received it, please:

Check with neighbors or your local post office
Verify your shipping address on your order confirmation
Contact the carrier for more details

If you still cannot locate your package, please reach out to us at kimonocatsoncups@gmail.com, and we will do our best to assist you.

Address Errors & Undeliverable Packages

Please ensure that your shipping address is correct before completing your order. We are not responsible for lost or undeliverable packages due to incorrect or incomplete addresses.

If a package is returned to us due to an address error or failed delivery attempt, we may be able to reship it at the buyer’s expense.

Order Changes & Cancellations

Orders are processed quickly to ensure timely delivery. Once an order has been placed, we cannot guarantee changes or cancellations. If you need assistance, please contact us as soon as possible at kimonocatsoncups@gmail.com, and we will do our best to help.